Frequently Asked Questions
Everything you need to know about your Lost Enterprises order.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
How do I initiate a return or exchange?
If you are not satisfied with your purchase, you can return items within 30 days of delivery. Please ensure the clothing is unworn and tags are attached. Visit our Return Portal to generate a shipping label.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' button. We provide measurements for chest, waist, and length to ensure you find the perfect fit before ordering.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay and Klarna.
Are your materials sustainably sourced?
Lost Enterprises is committed to quality. We use premium organic cotton and recycled polyester blends in our core collections to reduce our environmental footprint.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email with a unique tracking number and a link to our tracking page to monitor your package's progress.